Vitality Rocks Delivery Van

Our Delivery & Returns Policy

Free Standard Delivery to UK Addresses

Our Standard UK Delivery service is free, no matter how small your order is. We usually use second class Royal Mail post or Parcel Post for our Standard Delivery.

UK Express Delivery is £2.49. We usually use first class Royal Mail for express delivery or a carrier for heavier orders.

We aim to dispatch all in stock items the same day if ordered before 1p.m. otherwise the next working day.
 

Next Day Delivery UK is £4.95 for all orders up to £59.99 in value.

For orders of £60 and over, we use either a Next Day Carrier Service or First Class Royal Mail free of charge.

For orders under £60, we may use Royal Mail Special Delivery, Royal Mail 24, Royal Mail First Class or one of our carriers for next day delivery.

We aim to dispatch all in stock items the same working day if ordered before 1p.m. otherwise the next working day.

Delivery to Europe:

  • Delivery costs to Europe are based on the Royal Mail Online Prices for International Letters and Parcels.

  • To see the exact price, please add the items you require to your basket and the price will be calculated for you.

  • See DISCLAIMER Below.
     

Delivery to rest of the World:

  • Delivery costs to the rest of the World are based on the Royal Mail Online Prices for International Letters and Parcels.

  • To see the exact price, please add the items you require to your basket and the price will be calculated for you.

  • See DISCLAIMER Below.

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the United Kingdom!

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United Kingdom) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Returns

If you are unhappy with your purchase, you may return any products to us within 30 days of purchase for a full refund of unused product less shipping charges. Please provide details on our contact us page and we will make it as easy as possible for you to return your products.

If your order has not arrived or is incomplete, please contact us within 7 days of placing your order so we can put this right for you.

If any products have been damaged in transit, we may request the damaged goods be returned to us, so please contact us within 7 days in this case so that we can put it right.

Except for where we are at fault, we will not be responsible for the cost of postage and packaging to return products.